STORE POLICY

This Privacy Policy explains when and why DearDoll and the DearDoll website (www.deardoll.co.uk) collect personal information and / or data about people who visit our website, how we use it, what conditions under which we may disclose it to others and how your information is kept secure.

By using our website, you agree to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to deardollbusiness@hotmail.com.

Customer Care

Your satisfaction is everything to us! We want to make sure each and every one of our customers experience that DearDoll Feelings.

We value your feedback, good or bad, because we want to make sure we live up to this promise. We always love to receive your ideas and suggestions because we want to make sure we are moving in the right direction, always listening to our customers, meeting your needs and striving to improve our service.

What Information Is Collected?

The personal information we collect may include your name, address, email address, IP address, and information regarding what pages are accessed and when and on what type of browser / device.

If you purchase a product from us, your credit/debit card information is not held by us. It is securely collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

Some services may require you to provide us with your personal information. For example, an email address to create an account and contact details and address for delivering your purchases. If you choose to withhold this information in such cases you may not be able to access certain areas or carry out certain actions on our website.

How Is Your Information used?

We may use your information to:

Improve our products, services, website & communications.
Process payments.
Send communications you have requested and that may be of interest to you, such as order updates and email communications.
Dealing with competition entries.
Notify you of changes to our services.

We will hold your personal information on our systems for as long as is necessary for the relevant activity.

How Is Your Information Used?

We may use your information to:

Improve our products, services, website & communications.
Process payments.
Send communications you have requested and that may be of interest to you, such as order updates and email communications.
Dealing with competition entries.
Notify you of changes to our services.

We will hold your personal information on our systems for as long as is necessary for the relevant activity.

Who Has Access To Your Information?

Your information can be viewed by authorised people at Stila UK, our supplier organisations and third party service providers working on our behalf for the purpose of completing tasks and providing services such as payment and order processing and sending email communications. When we use third party service provides, we disclose only the personal information that is necessary to deliver that service. We will not sell or rent your information to third parties without your consent. We will not share your information with third parties for marketing purposes without your consent.

Your Choices

We will not contact you for marketing purposes by email, phone, text message or post unless you have given your prior consent. If you do not want to receive marketing communications from us then click the ‘unsubscribe’ link in email messaging, or by contacting us by email at: deardollbusiness@hotmail.com.

Access & Update Your Information

You have a right to request access to the information we hold on you. You can do so by emailing deardollbusiness@hotmail.com. To comply with your request, we may ask you to confirm / prove your identity. Your information will be sent to you via email unless otherwise requested. Subsequent requests of information may incur an administrative fee.

If you would like us to amend or correct the information we hold on you then contact us via the details above to update it.

Your Consent

By using our site, you consent to our privacy policy. You can withdraw your consent at any time.

Changes To Our Privacy Policy

If we change our privacy policy, we will post the changes here. The bottom of this page includes the date of the last revision.

Like many other websites, the DearDoll website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we may use cookies to store your country preference or items in your basket. This helps us to improve our website and deliver a more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit the support website for your browser. Turning cookies off may result in a loss of functionality when using our website.

We may also use tracking and tagging technology in order to better understand how people use our website in order to improve it. We may also partner with third parties in order to serve advertising based on your usage of this site. This information is anonymised and aggregated. In order to opt-out of this tracking you can update your settings on your mobile device, browser or social network.